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Customer support
Reliable Warranty and Technical Support for Pneumatic Products
How IVOMATION supports customers with a one-year product warranty and responsive online technical assistance after purchase.
Purchasing pneumatic components is not only about choosing the correct model. Customers also need dependable after-sales support when questions arise during installation, operation, or maintenance. At IVOMATION, most of our pneumatic products are covered by a one-year warranty. We also provide online technical support to help customers solve common product and application-related issues.
One-Year Product Warranty
Most IVOMATION products include a one-year warranty from the agreed purchase or delivery date. If a product experiences a confirmed manufacturing or material defect during the warranty period, our team will review the issue and provide an appropriate solution based on the specific situation. To help us evaluate the problem efficiently, customers may be asked to provide the product model, order information, photos, videos, operating pressure, and a description of the application. The warranty does not normally cover damage caused by incorrect installation, unsuitable operating conditions, excessive pressure, contaminated air, unauthorized modification, or normal wear.
Online Technical Support
Our technical support team is available online to assist with product selection, installation guidance, pressure adjustment, drainage, air leakage, maintenance, and replacement-part questions. Many common issues can be identified through clear photos or short videos. This allows our team to review the installation and provide practical troubleshooting suggestions without unnecessary delays. For OEM customers and distributors, we can also help confirm product specifications, thread standards, accessories, and replacement models for repeat orders.
Support Beyond the Order
Our goal is to provide more than a pneumatic product. We aim to help customers use the product correctly and maintain a stable supply relationship over time. When contacting our support team, please share the product model, order number, application details, and any relevant photos or videos. Clear information helps us understand the issue and recommend a suitable solution more efficiently. Contact IVOMATION support
